Page 28 - Beverage Master_AprMay2022

Craft Brewery
Brewery & Distillery
customers is that they wish more industry suppli-
ers had better customer service like Craftmaster
Stainless.

“Just a simple call-back or even answering the
phone to help with customers’ questions goes a
long way,” Silva said. “We love our customers and
offer a lifetime customer service guarantee. We
make it a point to answer our phone calls or call
back any missed calls the same day. We pride our-
selves on being the industry leader in customer
service and believe having this service will lead into
the best overall experience for our customers and
steer the path to operating the best business in the
industry.”

“There are systems that range from simple
to highly complex,” said Mayes from Pittsburg
Brewing Company. “No system will function consis-
tently without a robust quality program to assure
proper flow rates, chemical dosing and chemical
coverage through CIP. Start with well-written pro-
cedures, perform procedural audits and frequently
verify tank cleaning through your quality program.”
Legler from Sonder Brewing said improvements
in sanitary practices have come a long way in the
brewing industry.

“We brewers are fortunate that no known patho-
gen can grow in a properly produced beer, so inno-
vative improvements driven from the pharmaceu-
tical and food sectors allow us to piggyback on the
newest tech,” Legler said. “As far as improvements
to be made, it drives me nuts when I see threaded
fittings on tanks. These should always be avoided,
as they are inherently bug traps. If you do have
these, then you should take these apart on every
CIP and hand-clean. This practice seems to still be
okay with brewery tanks, but hopefully not in the
near future.”

Boggs from Palmetto Distillery said that his team
takes the “If it ain’t broke, don’t fix it” approach
to tanks and tank systems. Last year, the distillery
celebrated its 10th-anniversary and launched more
than eight new flavors while still keeping the orig-
inal favorites. Palmetto Distillery sells its products
on its website and welcomes everyone to stop by
the distillery in downtown Anderson for a free tour
and tasting.

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